Contact Us
Provider Support Service Line: 1-866-990-9712
7 a.m. to 6 p.m., Monday – Saturday, including holidays
General provider questions and technical assistance
Email: providerinfo@vayapartners.org
General provider questions and technical assistance
Pharmacy Service Line: 1-800-540-6083
7 a.m. to 6 p.m., Monday – Saturday, including holidays
Pharmacy and prescriber questions
Business calls: 1-800-893-6246
8:30 a.m. to 5 p.m., Monday – Friday
Fax: 704-884-2713
Mailing address: 200 Ridgefield Court, Suite 218, Asheville, NC 28806
Claims and Reimbursement
Billing, reimbursement, RAs, credit memos, and services codes
Online: Provider Service Desk Form
Phone: 1-800-893-6246, ext. 2455 (behavioral health), ext. 2456 (physical health)
Utilization Management
Authorizations and service definitions
Phone: 1-800-893-6246, ext. 1515 (behavioral health), ext. 1526 (physical health)
Email: um@vayapartners.org
IT Service Desk
Provider Portal and IT technical assistance
Phone: 1-800-893-6246, ext. 1500
Email: servicedesk@vayapartners.org
Compliance Concerns
Fraud, waste, abuse, and other compliance issues
Phone: 1-866-916-4255 (24/7)
Email: legalandcompliance@vayapartners.org
Online: EthicsPoint (allows for anonymous reporting)
Member and Recipient Service Line
General information and member/recipient assistance
7 a.m. to 6 p.m., Monday – Saturday, including holidays
Phone: 1-888-235-4673 (TTY 711)
Member and Recipient Appeals
Service authorization appeals and peer-to-peer discussions
Phone: 1-800-893-6246, ext. 1400
Eligibility and Enrollment
Health plan eligibility, enrollment, and client updates
Phone: 1-800-893-6246, ext. 2355
Email: eande@vayapartners.org
Behavioral Health Crisis Line
24/7 crisis assistance for all residents of the Vaya Partners region
Phone: 1-800-849-6127 (TTY 711)
Nurse Advice Line
24/7 advice for Medicaid members with basic health questions
Phone: 1-800-290-1623
Non-Emergency Medical Transportation (NEMT)
7 a.m. to 6 p.m., Monday – Saturday
To help members schedule, change, or cancel a ride with Modivcare
Phone: 1-855-397-3606 (Facility Line), 1-888-621-2084 (Member Services)
Legal Inquiries
Legal documents, subpoenas, public record requests, or other requests related to legal issues
Email: legalandcompliance@vayapartners.org
Email: subrogation@vayapartners.org
(for Medicaid liens and subrogration claims)
Fax: 704-884-2713