Get information and materials to help you care for Vaya Partners members and recipients by browsing the documents below.
For additional resources, visit our Forms page. For detailed information and requirements for Vaya Partners network providers, see our Provider Operations Manual and Policies pages.
Explore available materials or select from the categories below.
10to8 application
- Provider Job Aid: 10to8 Scheduler
- 10to8 Provider Training Presentation
- 10to8 Provider Training Video
General operations job aids
- CrushFTP (837 Claims File Submission)
- Replacement Claim Guidelines (Institutional Claims)
- Replacement Claim Guidelines (Professional Claims)
- MCG Auto Authorization Workflow Job Aid
- Monitoring Document Upload Tool
- Submitting a Provider Appeal Request
- Vaya Partners Quick Reference Guide
- Value-Added Services (VAS) External Procedure Manual
Provider Portal job aids
- Authorization Submission Quick Reference Guide
- Provider Portal Claims
- Provider Portal Enrollment, Update, and Discharge
- Grievances, Reports, Appeals, Resources, and Documents
- Provider Portal Main Job Aid
- Provider Portal Service Authorizations
- Provider Portal Systems Access Administrator
Provider Portal training videos
Other resources
- 1915(i) Overview Resource Guide
- Cultural Competence Guide
- Follow-Up After Emergency Department Visit for Mental Health
- Fraud Prevention Toolkit
- Involuntary Commitment in North Carolina
- IPS-SE Provider Guide
- NCDHHS Consumer Perceptions of Care Reports
- NC Treatment Outcomes and Program Performance System (NC-TOPPS) Website
- Network Adequacy and Accessibility Analysis (2021)
- Network Provider Participation Agreement
- Vaya Learn Training and Navigation Guide
Need additional information?
Email providerinfo@vayapartners.org or call the Vaya Partners Provider Support Service Line at 1-866-990-9712 (7 a.m. to 6 p.m., Monday-Saturday, including holidays).