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Welcome to Vaya Partners. We are still adding forms and documents to this website. If you are looking for information that is not currently available, you can access the legacy Partners Health Management and Vaya Health provider sites. For help, call ACCESS Provider Services at 1-866-990-9712 or email Provider.Info@VayaPartners.org.
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  • ProviderLEARN
  • Vaya Partners
  • ProviderCONNECT Portal
  • Legacy Provider Websites
    • Network Participation
      • Provider Enrollment
      • Performance and Quality
    • Physical Health Network
      • Personal Care Services
    • Hospital
      • Hospital Enrollment
      • Hospital Information
      • Billing for Emergency Services
      • Peer Bridgers
    • Pharmacy
      • Pharmacy Prior Authorization
    • Behavioral Health, I/DD, and TBI Network
      • After-Hours Coverage
      • Clozapine Program
      • Crisis Services Continuum
      • First Episode Psychosis Program
      • Opioid Program
      • Relative as Direct Support Employee
      • Transitions to Community Living
    • Tailored Care Management
    • Join our network

      Interested in becoming a provider for the Vaya Partners network? Apply today!

      Provider Enrollment
    • Authorization Information
      • Authorization Guidelines
      • Prior Authorization
      • Covered Services
      • EPSDT
      • Peer Review
    • Claims
      • Eligibility and Enrollment
      • Claims Submission
      • Claims Adjudication and Payments
        • Rate and Checkwrite Schedules
    • Monitoring and Post-Payment Review
      • Electronic Visit Verification
    • ProviderCONNECT Portal

      Log in to submit a service authorization request, a claim, or update your provider profile.

      Provider Portal
    • ProviderCONNECT Portal
      • Pharmacy (opens in a new tab)
      • NEMT (opens in a new tab)
    • ProviderLEARN (opens in a new tab)
    • Provider Touchpoint
    • Provider Merger Sessions
    • Resources
      • Provider Quick Reference Guide
      • Provider Manuals
      • Forms
        • AFL Update Form (opens in a new tab)
      • Policies
    • Communication Bulletins
      • Sign Up for Communication Bulletins
    • Emergency and Disaster
    • Known System Issues Tracker
    • About
    • Provider Advisory Council
    • Health Plans 
      • Vaya Partners Tailored Plan – Medicaid
      • State-Funded Services (Tailored Plan)
      • NC Medicaid Direct 
    • Contact Us
    • Provider Appeals
    • Provider Grievances
    • Incident Reporting
    • Fraud, Waste, and Abuse
      • EthicsPoint (opens in a new tab)
    • TTY/TTD Services
    • Zixmail (opens in a new tab)
    • ACCESS Provider Services

      Open Monday – Saturday, 7 a.m. to 6 p.m. 1-866-990-9712

      Call our ACCESS Provider Services
  • ACCESS Provider Services 1-866-990-9712 24 hr
  • ProviderCONNECT Portal (opens in a new tab)
  • ProviderLEARN (opens in a new tab)
  • Vaya Partners Website (opens in a new tab)
  • Legacy Provider Websites

Provider Sitemap

Pages

  • Vaya Partners’ Provider Merger Sessions
  • Provider Quick Reference Guide
  • Provider Support & Services
  • Behavioral Health, I/DD, and TBI Network
    • First Episode Psychosis Program
    • Clozapine Program
    • After-Hours Coverage
    • Relative as Direct Support Employee (RADSE)
    • Crisis Services Continuum
    • Opioid Program
    • Transitions to Community Living
  • Known System Issues Tracker
  • About
  • Pharmacy 
    • Pharmacy Prior Authorization
  • Health Plans 
    • State-Funded Services (Tailored Plan)
    • Vaya Partners Tailored Plan – Medicaid
    • NC Medicaid Direct 
  • Provider Communication Bulletins
    • Provider Communication Bulletin Archive
    • Sign up for Provider Communication Bulletins
  • Sitemap
  • Tailored Care Management
  • Provider Portals
  • Resources
  • Policies 
  • Provider Manuals
  • Forms
  • Non-Discrimination Policy
  • Physical Health Network
    • Personal Care Services
  • Contact Us
  • Provider Touchpoint
  • Authorization Information
  • Prior Authorization
  • Covered Services
  • Authorization Guidelines
  • EPSDT
  • Peer Review
  • Eligibility and Enrollment
  • Provider Appeals
  • Claims Adjudication and Payments
  • Rate and Checkwrite Schedules
  • Claims Submission
  • Network Participation
  • Provider Advisory Council
  • Provider Enrollment
  • Peer Bridgers
  • Fraud, Waste, and Abuse
  • Emergency and Disaster
  • Monitoring and Post-Payment Review
  • Performance and Quality
  • Incident Reporting
  • Provider Grievances
  • Website Privacy Policy
  • TTY/TTD Services
  • Zixmail
  • Hospital Enrollment
  • Hospital Information
  • Billing for Emergency Services
  • Electronic Visit Verification

Contact Us

  • ACCESS Provider Services Available 7 a.m. to 6 p.m., Mon. – Sat. 1-866-990-9712
  • Email Us
  • 901 S. New Hope Road
    Gastonia, NC 28054
  • Sign Up For Our Emails

Resources

  • Downloadable Forms
  • Provider Manual
  • Vaya Learn
  • Provider Bulletins
  • Provider Touchpoint

Quick Links

  • Provider Portal
  • Prior Authorization
  • Claims Submission
  • AFL Update Form
  • Provider Enrollment
  • VayaPartners.org
  • NCQA Accredited Logo – 2 1/2 Stars
  • © 2026 Vaya Partners
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  • Non-Discrimination Policy
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