ProviderCONNECT Portal
The Vaya Partners ProviderCONNECT portal offers secure access to information and tools for network providers. The portal allows providers to create and review claims, create and review authorizations, manage users, explore resources, and more.
Visit our Resources page for ProviderCONNECT job aids and training videos.
Need help logging in or creating a new account? Contact your organization’s Systems Access Administrator (SAA) or review our SAA Job Aid.
For other assistance, call the ACCESS Provider Services at 1-866-990-9712 (7 a.m. to 6 p.m., Monday – Saturday).
Provider Portal Training Schedule
General Provider Portal Overview and Navigation
Tuesdays, 1-2 p.m. at Join on Microsoft Teams
Thursdays, 10-11 a.m. at Join on Microsoft Teams
Utilization Management Provider Portal Authorizations
Tuesdays, 10-11 a.m. at Join on Microsoft Teams
Thursdays, 1-2 p.m. at Join on Microsoft Teams
Provider Portal Claims Overview
Mondays, 10-11 a.m. at Join on Microsoft Teams
Wednesdays, 1-2 p.m. Join on Microsoft Teams
For more information, email providertraining@vayapartners.org.
EviCore Portal: Radiology, Cardiology, Durable Medical Equipment (DME)*, and Specialized Therapies (Occupational, Physical, and Speech Therapy)
We partner with EviCore to conduct prior authorization review for the above services. For guidance on submitting authorization requests through EviCore’s portal, visit the Solution Resources tab of EviCore’s Vaya Partners Provider Resources Page.
*DME providers: To request authorization for a DME item that is not listed in the EviCore Prior Authorization Procedure List, submit the request through the ProviderCONNECT.
By clicking this button, you will leave ProviderCENTRAL and be directed to EviCore’s portal. If you are asked to complete a registration after following the link, select CareCore National as the default portal to complete your registration.
Non-Emergency Medical Transportation (NEMT) Provider Portal
We partner with Modivcare to arrange Non-Emergency Medical Transportation for Medicaid members of our Behavioral Health and Intellectual/Developmental Disabilities Tailored Plan. Providers may access Modivcare’s portal to manage patient transportation and reservations for their facility.
By clicking this button, you will leave ProviderCENTRAL and be directed to Modivcare’s portal.
Pharmacy Provider Portal
We partner with Navitus to manage pharmacy benefits for Tailored Plan Medicaid members. Use the Navitus provider portal for information and tools for prior authorization requests, appeals, and more.
By clicking this button, you will leave ProviderCENTRAL and be directed to Navitus’ portal.
Vision Provider Portal
We partner with Avēsis to manage routine and medical/surgical eye care benefits for Tailored Plan Medicaid members. Use the Avēsis provider portal to verify member eligibility, manage claims, and access plan administration forms.
By clicking this button, you will leave ProviderCENTRAL and be directed to Avēsis portal.
Contact Us
Need technical support? Submit a Provider Service Desk Request Form, email ServiceDesk@vayapartners.org, or call 1-800-893-6246 ext. 1500.